We expect payment latest 3 days after sale ends. We accept Paypal only.
If you like to combine some items, please send us a message.
All items are shipped within 24-48 hours of your sale except over
Weekends and Holidays.
Shipping costs are adjusted by weight. If possible, we are happy to combine shipments.
We usually ship with DHL from GERMANY.
Delivery usually takes between 10-25 business days (mostly faster).
To our US Customer: Because of strict controls of Homeland Security the delivery time currently can take a little bit more time.
Please, have some patience.
We try to give you the best price possible for shipping. If it fits, we
send out all items in an envelope. If you care on the original box of the item, please inform us, so that we can give you an adjusted price for shipping a parcel.
If a package is returned due to a wrong address provided by the buyer we will charge for shipping it out a second time.
If a package is returned due you didn't pick it up at your local post office, we will charge for shipping it out a second time. We DO NOT REFUND money in this case.
If your item arrives damaged, please DO NOT THROW IT AWAY.
We do NOT refund money for uninspected items.
Based on high temperatures, meltable products (in particular chocolate) might become damaged during the time of transport. A purchase of chocolate products during the summer months is NOT RECOMMENDED. Doing so, is on your own risk. We DO NOT take ofer warranty / guarantee for such damages.
We do not take over liability for additional originating costs, as for example duty fees or similar.
Due to State Law unfortunately we cannot accept returns of food or cosmetic items.
We never give away your personal data to third parties.